FAQ Page — Nulora Beauty
Ordering & Shipping
How long does shipping take?
Orders are processed within 1-3 business days and typically arrive within 7-14 business days depending on your location.
Do you ship internationally?
No, only USA and Canada
How can I track my order?
You'll receive a tracking number by email as soon as your order ships.
Can I change or cancel my order?
Contact us within 12 hours of placing your order and we'll do our best to accommodate changes before it ships.
Product Questions
How often should I use my gua sha tool?
Most people use it once daily, either morning or evening, as part of their skincare routine. Always glide upward and outward with your favorite facial oil or serum for the best glide.
Is this safe for sensitive skin?
Yes, our tools are designed for all skin types. If you have a specific skin condition, we recommend checking with a dermatologist first.
How do I clean my tool?
Wipe with a soft cloth and mild soap after each use. Avoid soaking metal or stone tools in water for extended periods.
Do your tools come with instructions?
Yes, each product includes a quick-start guide.
Returns & Refunds
What's your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our full Returns Policy for details.
My product arrived damaged — what do I do?
Email with a photo of the item and your order number, and we'll send a replacement or refund right away.
Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and [Shop Pay/Apple Pay if enabled].
Is my payment information secure?
Yes, all transactions are encrypted and processed securely through Shopify's payment system.